FREQUENTLY ASKED QUESTIONS
Most questions can be answered by looking at our webpages. If you haven’t found the answer yet, take a look below. If that doesn’t work, please Contact us.
HOW DO I BUY A TICKET?
Main beer and music event – there are no tickets as such for the main beer and music event on Friday evening and Saturday. On these days, please pay to enter the festival at the gate (cash only for entry and buying drinks tokens please) – for more details go to our Entrance prices page.
The Night at the Proms concert, traditionally held on the Thursday evening before the Main beer and music event, is sold on an “advance tickets” basis only. Please buy your tickets from the nominated ticket-sellers. There are no tickets sold on the gate on the day.
HOW MUCH DOES IT COST TO COME TO THE FESTIVAL?
Go to our Entrance prices page. Cash only at the gate for the Main Beer and Music event, please. Tickets for the Night at the Proms concert are sold in advance only.
WHAT ARE THE FESTIVAL OPENING TIMES?
Go to our Main beer, cider and wine event page.
MONEY, CREDIT OR DEBIT CARDS, CONTACTLESS PAYMENTS
Please bring enough money with you to pay for entry to the festival and to buy your drinks and food.
There are no cash machines at the festival and we are unable to take card or contactless payments. The nearest ATM is at the Esso garage (Newton Road, Kingskerswell). The Esso garage’s postcode is TQ12 5HG. Charges for using the ATMs may apply.
WHICH BANDS AND MUSICIANS ARE PLAYING AT THE FESTIVAL?
We always have a great line-up! Go to our Bands and musicians page. The bands and their running order are subject to change.
WHAT IF THE WEATHER ISN’T GOOD?
The festival will go ahead, whatever the weather. We have a large beer tent plus a huge marquee for music and entertainment. Just remember that whilst the marquee provides cover from the rain, it is not heated. So if the weather forecast looks a bit cool – particularly in the evening – remember to wear suitable clothing.
There are no specific facilities on site suitable for storage of bicycles during the festival. However, if you make yourself known to one of the parking stewards on arrival, they will show you an area adjacent to a Portakabin near the entrance where you can put your bicycles in reasonable safety. Please note that Summer Moon cannot accept liability for loss, damage, theft or destruction of your bicycles or any other items of your property kept or stored in or around the site.
There is no car parking available at the festival other than for people with mobility problems (see Disabled Access information below). It would be best to use public transport, a taxi or ask someone to give you a lift. A drop off point next to the festival gate is marked with notices.
The postcode of the festival is TQ12 5LD. For more details, go to our Where are we? page.
However you travel to and from the festival, please treat the local area with respect, keep the noise down and act responsibly. We want to keep our neighbours happy!
PARKING FOR PROMS CONCERT Please try not to use your car to get to the “Night at the Proms” concert. If you need to, please make best efforts to car share, to reduce the number of vehicles trying to find a space and to allow those who have genuine mobility issues to use the few spaces available. Anyone with a mobility issue should make themselves known to the car park stewards on arrival.
When you arrive for the Proms concert, you will see that there are some cars parked on site, in front of the concert marquee, but these cars will belong to members of the orchestra (who need to be near the marquee, to carry in their instruments, or cars for people with mobility issues). Whilst you may think it is slightly inconvenient not to park next to the marquee, in fact when you leave the concert you should be able to get away quicker than if you park on site ! Thank you for your cooperation. As always, please park considerately for our neighbours.
We place a great deal of emphasis on security, mainly to make sure that everyone has a great time in a relaxed, family atmosphere. We employ professional security officers as our security team.
We usually have about 70 South West beers plus ciders, fruit ciders and wines from around the world. Soft drinks are on sale separately at the food stalls.
A limited amount of drinks are available at the Night at the Proms concert. This includes coffee.
COST OF BEER, CIDER AND WINE
Buy drinks tokens (cash only for payment). Go to our Entrance prices and token rates page.
For the Night at the Proms concert, there is a cash bar. No drinks tokens are used.
At the Main Beer and Music event, drinks can be purchased using tokens only. No money is taken at the bar. You need to buy drink tokens on arrival at the Point of Sale desk (cash only). For more details, go to our Entrance price and token rates page.
As a general rule, for safety reasons, no glass of any description is allowed on the festival site. For drinking glasses, please see information below.
First of all, let’s define “glasses” so we all understand what is meant. The “glasses” we use at Summer Moon are made of hard polycarbonate and feel very much like a proper glass. As polycarbonate is a bit of a mouthful, we refer to them as plastic “glasses”. We have not used “glasses” made of actual glass for some years, due to safety concerns and other issues.
In the interests of the environment and to save wastage, we do not give away “glasses” free of charge. “Glasses” are available with the starter pack (see Entrance Prices and Tokens page). If you need a replacement “glass” at the festival, you will need one token to obtain it from Point of Sale.
You may use your own Summer Moon pint or half-pint plastic “glass” from previous years (but not any made of actual glass or any other plastic “glasses”).
Summer Moon pint “glasses” have the measures for half pint and full pint on the side. Summer Moon half-pint “glasses” have the measures for 125ml and 250ml (wine measures) as well as for half a pint on the side.
RESTRICTIONS ON ENTRY
Anyone deemed by our security team to be already over the alcohol limit or on drugs will be refused entry. There will be no re-entry to the festival after the gate closes.
CAN I BRING MY OWN DRINKS TO THE FESTIVAL?
Alcoholic drinks: No, you are not allowed to bring your own alcoholic drinks to the festival – neither to the Night at the Proms concert nor to the Main Beer and Music event.
On entry you will be politely asked if you have any alcohol on you and you may be asked to allow us to check. We don’t want to get paranoid, but any bottle liquids may also be checked. Any unauthorised alcohol will be confiscated by the security team who are all professional security officers.
Non-alcoholic drinks: You may bring in unopened soft drinks and unopened bottles of water, but glass bottles and any other glass containers will not be allowed. See information about the ban on glass above: section on GLASS.
Please be aware that Challenge 25 operates at this festival. More details are on our Main beer, cider and wine event page.
Please be “Drinkaware”. More details are on our Main beer, cider and wine event page.
CHOOSING A DRINK
When you are at the festival, our enthusiastic band of volunteers on the bar are always willing to suggest drinks. Just ask !
On this website, there are also interesting and informative reports from the Beer Manager and the Cider Manager. These reports also include information about special dietary requirements, which is also included in the FAQ below.
DRINK – YOUR CHOICES AND SPECIAL DIETARY REQUIREMENTS
We are mindful of the needs of some of our visitors to the festival and for the first time in 2018 we selected several unfined beers that are vegan friendly.
We have also been asked about gluten free beers. The beers at the festival are all cask real ales and by their very nature brewed using barley, wheat or other similar base product. Unfortunately all of these ingredients are unsuitable for people with a gluten intolerance or allergy.
We are aware that there are numerous keg beers that are gluten free but we do not cater for keg products at the festival. The website Urbantastebud.com contains lots of information which may be of interest.
Now for the good news, all of our ciders are gluten free and we have a wide range including several low strength fruit ciders, the details of which can be viewed on the website on the Cider and Perry page.
FOOD – YOUR CHOICES AND SPECIAL DIETARY REQUIREMENTS
Please look at the list of food on offer at the Main Beer and Music event here. We suggest that you ask the caterer about your own choices of food, including what might be vegetarian, vegan, gluten free etc.
There is no food available at the Night at the Proms concert.
CAN I BRING MY OWN FOOD TO THE FESTIVAL?
At the Main Beer and Music event, we have a good selection of locally produced food on offer and encourage you to try this. If you want to bring your own picnic on the Friday night or during Saturday, that’s fine. Go to our Main event page for more information. Please do not bring food, drink or picnic chairs to the Night at the Proms concert.
You’re welcome to bring foldable chairs and picnic blankets to the Main Beer and Music event (Friday evening and all day Saturday).
There is seating for 300 (maximum) at the “Night at the Proms” concert (Thursday evening). Please do not bring your own chairs (or food/drink) to the concert.
CAN I BRING MY DOG?
With one exception (see below) dogs are not allowed on the festival site, as we have to consider the health and safety of all our visitors – and the wellbeing of the dogs themselves.
Recognised assistance dogs with formal identification are allowed on the festival site with their owners. This includes all assistance dogs as recognised by Assistance Dogs UK (ADUK).
CAN I LEAVE THE FESTIVAL AND COME BACK IN?
At the Main Beer and Music event, you will be issued with a coloured wristband on entry. As long as it stays intact on your wrist, the wristband allows you to leave the festival and re-enter on the same day only (Friday and Saturday). No entry or re-entry to site will be permitted after 10.00pm or after the gate closes.
Go to Entrance prices page.
ACTIVITIES FOR CHILDREN
This is a local village festival, run for the enjoyment of families and the local community.
There may be a number of organised activities for children on Saturday but in our experience families usually have a great time entertaining themselves. Activities could include face painting, badge making, a coconut shy, stone painting, making bookmarks and Indian Head massage for kids.
“NIGHT AT THE PROMS” CONCERT
Each year, the concert begins at 7.30pm. Gates open at 7pm. Tickets are sold in advance only, no sales on the gate. The concert usually finishes around 10pm. If you think you might need to leave before the end of the concert, may we suggest that you find a seat towards the back so that you can leave without disturbing other concert-goers. Thank you.
The concert is held in a grand marquee, with seating for 300 people. It is not a “Proms in the Park” style concert, so please do not bring your own picnic, drink or chairs. No alcohol is allowed on site other than as provided at our bar. You may wish to bring a car blanket, if the evening is likely to be cool – and a cushion for your seat if you wish.
We don’t have our own FB page, but we have a Facebook Friend: What’s On Kingskerswell
We employ a first aid team, who are located just outside the main beer tent.
The festival is accessible for everyone. There are no steps, some slopes and most of the site is level, consisting of a mix of crushed stone, tarmac and grass. Parking is extremely limited but it is normally available for people with mobility problems. Please make yourself known to the car park stewards when you arrive at the festival. A disabled toilet is available – please ask at the Point of Sale (drink token sales point) for access to this.
CARERS FOR DISABLED PEOPLE OR THOSE WITH ADDITIONAL NEEDS
One carer is welcome to enter the festival free of charge with each disabled person. There are also price concessions for certain ages of children and young adults with additional needs – for more details see our Entrance prices page. Please Contact us in advance, if you can, or ask at the entrance gate on arrival.
WHAT IS THE DATE OF THE 2020 FESTIVAL?
The festival will be held from Thursday 18 June to Saturday 20 June 2020. The Night at the Proms concert is held on Thursday evening. The Main Beer and Music event is held on Friday evening and most of the day on Saturday.
CAN I VOLUNTEER?
If you would like to join our happy band of volunteers, please Contact us.
LOST CHILDREN, LOST PROPERTY
Please ask at the first aid post (outside the main beer tent) if a child is temporarily lost at the festival. You may wish to point out the first aid post to children on arrival, for them to use as a meeting point, if they lose track of you for a while.
Ask at the entrance gate if you lose an item of property, as it may have been handed in. For lost property after the festival, please Contact us.
WHERE CAN I STAY?
Go to our Places to stay page. There is nowhere for you to camp on-site or nearby. There are some campsites and holiday parks in the area – we suggest that you use an internet search engine to find something suitable.
HAVE YOUR SAY
We are always keen to hear your comments on the festival – please go to our Have Your Say page or find us at the festival (near the bar area).
GENERAL DATA PROTECTION REGULATIONS (GDPR)
A copy of our Privacy Statement can be found here.
COMMENTS AND COMPLAINTS
We do our very best to run the festival to a very high standard – for the local community, for visitors and for our neighbours. In the event you wish to comment on any aspect of the festival or have a complaint, please try to resist the temptation to use social media. We would much rather you Contact us. That way, we can put things right quickly if necessary. We aim to please.
WEBMASTER – INACCURATE INFORMATION, INCONSISTENCIES OR BROKEN LINKS
We would appreciate hearing from you if there is anything technically wrong with our website or you have a query on the information provided. Please Contact us if you wish to draw attention to an issue or report a broken link to the Webmaster. Thank you.
ANNIVERSARY OF THE FESTIVAL
2018 was our Tenth Anniversary as this great little event started in 2008.
The 2020 festival will be held from Thursday 18 June 2020 to Saturday 20 June 2020. If you have any ideas or suggestions for ways in which we can continue to improve the festival for all our visitors, please Contact us.
“Night at the Proms” concert at 7.30pm on Thursday 18 June 2020. Due to the popularity of this event, this will be an advance ticket sales concert only. Ticket sales outlets will be announced nearer the date of the festival. Normally they are sold by Glynis at the Garden Gate and Chris at The Village Salon, 22 Fore Street, Kingskerswell. Tickets are subject to availability and there will be no tickets available on the gate. When the time comes you will need to hurry. This is a very popular event!
Just remember that whilst the marquee provides cover from the rain, it is not heated. So if the weather forecast looks a bit cool for the evening of the Proms night concert remember to wear suitable clothing and – if you really feel the cold – bring a car blanket or similar.
ANY OTHER QUESTIONS
If we have missed something that you would like to ask about, please Contact us.